For questions 17-24, read the text below. Use the word given in capitals at the end of some of the lines to form a word that fits in the gap in the same line. There is an example at the beginning (0). In the exam, write your answers IN CAPITAL LETTERS on the separate answer sheet.
Too many emails
Some years ago, there were 0 _____ that email would soon be replaced as the most common means of online communication by social 17 sites. Since then, however, the number of emails sent has increased 18, to the point that the volume received on a daily basis has become 19 for many people.
For some users, the situation has become so 20 that they regularly delete all the emails they receive without even bothering to read them, which is rather 21, to say the least. A less extreme measure is to install software that sorts incoming mail into different categories. By doing this, promotions from 22 organisations, for instance, go into a separate folder from messages arriving from friends or employers, 23 us to see which emails are more important than others. Not all of us, though, may be so keen to let software make such 24 for us.