Part 2

For questions 9-16, read the text below and think of the word which best fits each gap. Use only one word in each gap. There is an example at the beginning (0). In the exam, write your answers IN CAPITAL LETTERS on the separate answer sheet.

Example: OF

Conflict resolution

Conflict resolution is the art 0 _______ managing a situation where two or more parties have a disagreement. The definition of a conflict itself can be anything 9 a personal dispute to an international one, and the ultimate goal of conflict mediation is to ensure the sides 10 an agreement that is acceptable for everybody concerned.

It 11 without saying that that conflict has to be resolved peacefully 12 than through violence. In order to achieve that, a number of techniques can be implemented, but 13 the end, it all usually comes down to finding a compromise. This often involves a mediator – a third party that is impartial, and is 14 not biased towards any side of the argument. They help establish a common ground for the opponents – a foundation on which to build a new, more friendly relationship.

While humanity has preferred the ‘eye for an eye’ approach for ages, talking it 15 rather than fighting is always the better option. All things considered, there is 16 doubt that a skill like that will be increasingly useful in the trouble-ridden society of today.

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For this task: Answers with explanations