Section 1
Questions 1-5
Choose the correct answer: A, B or C.
Write your answers in boxes 1-5 on your answer sheet.
1 What is the caller’s surname?
A Fleischer
B Fischer
C Bennett
2 The caller says the correct colour of his car is
A Sky blue
B Light green
C White
3 What time does the caller say he went to collect his car?
A 9:30pm
B 8pm
C 8:30pm
4 Where does the caller usually store the front panel of his radio?
A In his pocket
B The hospital
C In the glove compartment
5 What does the advisor say she will send through the mail to the caller?
A A radio
B Some CDs
C Some forms
Questions 6-10
Complete the notes below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Write your answers in boxes 6-10 on your answer sheet.
Insurance Claim Report
CUSTOMER FIRST NAME: Bennett
POLICY NUMBER: 6
TYPE OF CLAIM: Stolen 7
PLACE WHERE OFFENCE WAS REPORTED: York 8 Station
CUSTOMER AWARE OF THE DANGER: No
OTHER ITEMS STOLEN: Car radio, CDs and an old 9
DOCUMENTS REQUESTED TO SUPPORT CLAIM: Police report and 10
For this task: Answer Keys :: Tapescript