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Section 1
Questions 1-10
Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
| COMPLAINT RECORD FORM | |
|---|---|
| Name | Susan Yoke |
| Address | Flat 1 1 _____ Harchester, HA6 5LD |
| Daytime phone number | 0781 233 452 |
| Purchase reference number | 2 ______ 8443 |
| Date of purchase | 15th January |
| Item description | Aqua Powershot digital camera in a 3 _____ colour |
| Insurance | Yes, has a 4 _____ policy |
| Details of complaint | 5 _____ missing should be 6 _____, but isn’t 7 _____ on case |
| Action to be taken | If repair is possible, offered to provide a 8 _____, but customer requests a 9 _____ Asked customer to send item to 10 _____ |
Section 2
Questions 11-15
Match the places.
Write the correct letter A – H next to the Questions 11-15.
11 tourist information __
12 carpark __
13 museum __
14 picnic area __
15 gift shop __
Questions 16-18
Which THREE activities or events do you need to pay to get in?
Choose THREE letters A-F.
A museum
B castle
C fireworks
D gardens
E rock concert
F jazz concert
Questions 19, 20
Answer the questions below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
19 How often is the charity event held? _____
20 Who does Age Concern help _____
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